Complex Care.
Understanding, Not Restriction.

Specialist support for adults with complex behavioural and health needs. PBS-trained teams in small, adapted environments where de-escalation replaces restraint.

Our approach

Specialist Support for Complex Presentations

Complex care at Arcare is built on one principle: behaviour is communication. When someone displays challenging behaviour, our role is to understand what they are telling us, not to restrict or control them.

Our small homes and dedicated teams enable the kind of deep, individualised understanding that large facilities simply cannot provide. Every staff member is PBS and CPI trained, creating environments where people feel safe, understood, and empowered.

Discuss a Complex Placement

Our Specialist Approach

Evidence-based methods delivered by expert teams in environments designed to reduce triggers and promote wellbeing.

Positive Behaviour Support

Proactive, person-centred PBS plans that identify triggers, understand communication, and develop positive strategies. We reduce incidents, not freedoms.

CPI Certified Teams

All staff trained in Crisis Prevention Institute techniques. Safe, proportionate, last-resort physical intervention — but our goal is to never need it.

Adapted Environments

Low-stimulus spaces, sensory rooms, robust furnishings where needed. Homes modified to reduce triggers while maintaining warmth and dignity.

Consistent Dedicated Teams

The same staff every day. No agency workers, no unfamiliar faces. Consistency is the single most important factor in reducing complex behaviours.

Who We Support in Complex Care

We accept referrals that many larger providers decline. Our small homes and specialist teams enable us to support people with presentations including:

Complex Behavioural Needs

Self-injurious behaviour, property damage, physical aggression, absconding risks

Dual Diagnosis

Learning disabilities combined with mental health conditions, forensic histories

Complex Health & Behaviour

Epilepsy with behavioural overlay, PEG feeding with complex needs, multi-agency support

Transition from Hospital

Step-down from secure settings, ATU discharges, community transition support

PBS

Positive Behaviour
Support framework

CPI

Crisis Prevention
certified teams

4–10

Residents per home
reducing triggers

Agency staff
consistency first

Have a Complex Referral?

We welcome referrals that other providers have declined. Contact our specialist team to discuss the individual's needs and how we can help.

Discuss a Placement Contact Us

Complex Care.Understanding, Not Restriction.